Refunds, Returns, & Orders
Damaged, Missing, or Incorrect Items
Missing Items:
If its been over seven business days and you still haven’t received an item, email us at brooke@freshjoy.co with your order number and which item(s) you’re missing. We will take care of this for you.
Order Damage:
If an order arrives with damage, we will be sure to get that taken care of for you immediately. Please take pictures showing the damaged item and any shipping containers or packaging.
Once you have the photos, contact brooke@freshjoy.co so we can address the situation.
Incorrect Item:
If something about your order or item is incorrect, please contact brooke@freshjoy.co. We will address the situation immediately.
Refunds, Returns, and Exchanges
Return and Exchange Policy:
We understand that not everything works out, and our team is happy to help try to make things right however we can.
That said, we are not able to process any returns or exchanges on any of our food products due to food safety regulations. We are sorry for any inconvenience this causes.
Refund Processing:
If your order was refunded for any reason, below is a breakdown of how the proceeds will come back to you.
Original Payment Method Refunds:
- If the order was paid by credit card, the refund will be credited back to the same credit card used to make the purchase.
- For PayPal, the refund will go back to the respective PayPal account.
- For orders paid by debit card the refund is typically credited back to the same bank account. This process usually takes 3-5 business days.