Shipping

Pre & Post Shipment FAQ's

Fresh Joy offers fast and easy shipping. Below are some commonly asked questions related to shipping and tracking pre-shipment on Fresh Joy orders. 

• Where is my tracking information?

Tracking will be sent to the email used to place your order. It will be sent as soon as a label is created. Most orders ship within two business days.

• Which shipping carriers do you use?

We ship with USPS, UPS, and FedEx. Unfortunately, we can’t choose one over another as this is specific to the region where you are located.

• How long do orders take to arrive?

Most Fresh Joy orders will be shipped within 2 business days of receiving your order. After this, you will receive tracking to monitor progress of the shipment. Most shipments are delivered in 3-8 days depending on carrier. We ship from California. 

• My tracking hasn't moved yet. What should I do?

Tracking typically updates once the shipping carrier scans your package into their system. It may take a day or two to initially update if you try to track it right after ordering. From then on, you should see regular scans and can follow your package each step of the way until it reaches your doorstep.

Please allow 2 business days before reaching out. This should give time for the courier to scan the package. 

• What if I entered my address incorrectly after my order ships and the delivery fails?

If this happens, it's likely your order will be returned to us. Please reach out to us at brook@freshjoy.co immediately, so we can properly address this situation.